Delivery & Returns
Fireplace Factory Outlet Ltd. sell Factory refurbished, returns, seconds and new clearance electric fires, fireplaces & accessories.
The product condition will be either: Factory Refurbished or New please see individual product pages for item condition.
Please note 'Factory Refurbished' products may have minor cosmetic marks or scratches or dents. These will not hinder the functionality or your fireplace or stove. By accepting some minor imperfections compared to the same new product, we can pass the best prices on to you and allow you to enjoy the fireplace you want today. Products have been tested and refurbished. Due to volume of fires we get we can’t take individual photos of each item and the website use stock photos of the products.
All have come from the manufacture and get checked electrically tested, fixed if needed and put back into what we call A1 stock, if they don't meet requirements, they don't get sold to us.
Fires are switched on to test lights and heat before they leave.
Some products may be missing instruction booklets, but they are available online. We will be able to send a link for these if they are missing.
If the product lists a remote control - Generally remotes even if listed may not be present with product and can be sourced from the manufacturer. It may not always be the case; but not all fires are checked to see if they are present. Manual controls / switches are on all fires.
We will always work with you to source any spares or missing parts if needed, please email firstname.lastname@example.org
Shipping & Collection
We offer FREE delivery on most items we list to mainland UK unless otherwise indicated on individual listings. We currently do not ship to Northern Ireland.
Small items like Inset Fires and Electric Stoves are sent with TNT, this can take 1 or 2 days to arrive depending on location.
For offshore islands and the highlands of Scotland we have competitive delivery charges. Delivery times may be 2-5 days for these locations.
Larger items like fires with a fire surround or a large fireplace are shipped with UPN Pallet couriers. Pallets take 2 to 5 days or more depending on location. We can only ship pallets to mainland UK.
The pallet company will ring you on number supplied with your order, once it has reached the local depot to arrange a delivery time, before they come out to your address.
Your order will be dispatched or ready for collection within 1-2 working days of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (we use 48hr courier as part of our standard service). We do not ship on bank holidays. Items will ship following any Holiday or weekend.
Collection orders can often be picked up the same day! Please wait until we call and confirm its ready to collect.
In the very unlikely event that your item is lost or damaged during delivery, then WE are responsible and will issue either a full refund or replacement.
NOTE Please only purchase if you are happy to accept these products are Factory refurbished, return or second where stated on product pages.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Buyer pays return postage.
In the unlikely event of an issue please contact us and provide photos if applicable. We try to work with any customer if needed and solve any issue including providing a spare part.
You can return a product for up to 14 days from the date you purchased it. PLEASE NOTE BUYER is responsible for the cost of the returns postage, this is in line with our eBay policy. ‘Purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.’
Any product you return must be in the same unused and uninstalled condition you received it and in the original packaging. Please keep the receipt or paperwork. BUYER is responsible for the cost of the returns thank you.