CORONAVIRUS (COVID-19) NOTICE

Last updated: 04 November 2020

During the Enhanced Safety measures we are open for Click & Collect Orders / Orders made over the phone or on our website can be arranged for collection in store with social distancing measures.

Please phone 03301 138 070, our offices are open and we can discuss any requirements you have and answer any questions you have.

Thank you.

 

Can I still order online?

Yes, you can still order online as normal and we can still deliver to you. Specific delivery details and delivery times can be found on the product page when you come to purchase.

When will my order arrive?

We are aiming to keep to all our delivery times but bear in mind that your order may take a little longer to arrive than usual due to delays with our courier. Please note, we aim to deliver within 2 days of placing your order. If you are concerned, please contact our Customer Service Team, by phone see our Contact Us page for more details. We will always aim to deliver your order in full, however in some cases your delivery may be split during the fulfilment process and delivered at a later time or the following day. Our delivery company will contact you should this be the case with further updates on your expected parcel.

Is your Huddersfield shop open?

We’re pleased to say that we have now reopened, with new measures in place to keep everyone as safe as possible.

Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. It is understood that these types of viruses don’t survive long on objects such as letters or parcels.

Are there any changes to deliveries of larger items?

We have put in place a range of social distancing measures that allow deliveries of larger items to go ahead as normal. If this is a problem please get in touch with our delivery company TNT when you have your tracking ID.

Can I still receive deliveries if I’m self-isolating?

If you are getting a large item delivered let our Customer Services team know and they will happily reschedule your delivery for you.

The delivery of smaller items will still go ahead as normal. The only difference is the driver will place the delivery in a safe place and you will no longer be asked for a signature to avoid contact.